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Frequently Asked Questions
How do I get started with NovusChat?
Sign up for a free account, create your first chatbot, and follow our quick start guide to train it with your website or documents.
Can I customize the chat widget appearance?
Yes! You can fully customize colors, position, welcome message, and more from your dashboard settings.
What file formats can I use for training?
We support PDF, DOCX, TXT, CSV, and can also crawl your website URLs automatically.
How accurate is the AI chatbot?
Our RAG-based system typically achieves 85-95% accuracy when properly trained with relevant content.
Can I integrate with my existing tools?
Yes, we offer integrations with popular CRMs, helpdesks, and can connect to any tool via webhooks or our API.
Is there a free trial?
Yes! Our Starter plan is free forever with up to 100 messages per month.
Still need help?
Our support team typically responds within 2 hours during business hours.