Terms of Service

1. Acceptance of Terms

By accessing and using NovusChat ("Service"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these Terms of Service, please do not use our Service.

2. Description of Service

NovusChat provides a SaaS platform that allows users to:

• Upload PDF documents and crawl websites for knowledge base creation
• Generate AI-powered chatbots using RAG (Retrieval Augmented Generation)
• Embed customizable chat widgets on their websites
• Access analytics and fallback question tracking
• Manage multiple chatbots and knowledge bases

3. User Accounts

To use certain features of the Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security of your password and account
• Promptly notify us of any unauthorized use of your account
• Be responsible for all activities that occur under your account

4. Acceptable Use

You agree not to use the Service to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Upload malicious code or viruses
• Attempt to gain unauthorized access to our systems
• Use the Service for spam or unsolicited communications
• Crawl websites without proper authorization
• Exceed rate limits or abuse API access

5. Content and Data

You retain all rights to the content you upload to the Service. By uploading content, you grant us a license to process, store, and display your content solely for the purpose of providing the Service to you.

6. Payment and Billing

Paid subscriptions are billed in advance on a recurring basis. You agree to:

• Provide current, complete, and accurate billing information
• Pay all charges at the prices in effect when incurred
• Update your payment information promptly if it changes

7. Cancellation and Refunds

You may cancel your subscription at any time. Refunds are provided according to our Refund Policy. Upon cancellation, your access to paid features will continue until the end of your current billing period.

8. Service Availability

While we strive for 99.9% uptime, we do not guarantee uninterrupted access to the Service. We may suspend or terminate the Service at any time for maintenance, updates, or other reasons.

9. Limitation of Liability

To the maximum extent permitted by law, NovusChat shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues.

10. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the Service. Continued use of the Service after changes constitutes acceptance of the new Terms.

11. Contact Information

If you have questions about these Terms, please contact us at:

Email: legal@novuschat.ai
Address: [Your Company Address]